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PRIVACY POLICY

Luisa Manzanares Ruiz ("Luisa Manzanares", "we", "us" or "our") with registered address at Fundidores 1, 41900 Seville, Spain, with EU VAT identification number ES45582962K is totally committed to protecting the privacy of our site visitors and customers ("user", "client" or "customer"). We fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
We recommend you to read carefully our policies before you start to use or buy in our site www.luisamanzanares.com.

1. Personal Data & Communications:

Pursuant to Spanish Organic Law 15/1999, of 13th December, on the Protection of Personal Data, and Royal Decree 1270/2007, of 21st December, under which the Regulations of implementation are passed into law, Luisa Manzanares as the owner of the web site www.luisamanzanares.com informs you that the different data requested and required on our website through the various compilation forms will, at all times, be processed in accordance with the regulations in force concerning the protection of personal data.

Luisa Manzanares will adopt the necessary measures of a technical and organizational nature that guarantee the security of personal data and prevent their alteration, loss and unauthorized processing or access, taking into account the state of the technology, the nature of the data stored and the risks to which they are exposed.

The personal data that are going to be collected by Luisa Manzanares will in any event be appropriate, pertinent or non-exclusive, in relation to the determinate and legitimate scope and purposes for which they are to be obtained. The user is responsible for the veracity and updating of the data that he/she is going to furnish through this web site. If the user is going to facilitate the personal data of third parties through this website, he/she must inform them in advance about the content of the data protection clause that is applicable to the user, as well as obtaining their consent, wherever it is necessary.

The user acknowledges that he/she has been informed by Luisa Manzanares and expressly authorizes that his/her personal data are incorporated into one or several files with personal data, whose supervisor is Luisa Manzanares, with domicile for the purposes of notification at c/ Fundidores 1, 41900 Seville, Spain when he/she completes any of the forms in relation to any of our services and/or offers, when he/she registers at our website and boutique online, when he/she processes a purchase or request information and when he/she uses our Blog or any other social network. The purpose of the compilation and automated processing of the personal data, in any case, is that of informing, processing, administering and sending the order; replying to the requests for information; the follow-up on the enquiries raised by the users; the maintaining of the blog; the sending of promotional information and publicity for products and services offered by our company as well as the undertaking of market studies and statistics about our products.

Likewise, the user authorizes Luisa Manzanares to communicate with him/her using any means of electronic mail, telephone or by post.

In order to best perform its services, Luisa Manzanares is obliged to furnish certain data from its users to other companies that collaborate with the provision of the service (transport companies, financial institutions, etc.). In all of the cases, the data that are furnished are those that are strictly necessary for the specific activity that it is going to carry out.

Likewise, the user authorizes Luisa Manzanares to carry out the processing of his/her personal data together with a third-party company, or so that the latter can contract or sub-contract said service, as long as said company is able to contribute an appropriate technological platform for the provision of the services and it guarantees the privacy and security of his information and personal data.

Luisa Manzanares undertakes to maintain secrecy with respect to all of the data furnished by the users with the qualifications set out hereinabove. Without prejudice to the terms set out above, it is considered that the safeguarding of his/her access data or password constitutes an elemental duty for the user, essential for the efficacy of any security measure. To this end, the user assumes this obligation to safeguard and undertakes not to disclose said passwords to third parties, with the user being responsible for any use of the same by third parties.

2. Access, rectification, cancellation and opposition:

Users will be able to exercise their rights of access, rectification, cancellation opposition and, where applicable, renewal of the consent for the assigning of their data in the terms set out in the aforesaid Law and the other regulations implemented by it, by writing to our electronic mail address at studio@luisamanzanares.com or by post to our Customer Service Department at c/ Fundidores 1, 41900 Seville, Spain. Furthermore, at any time, the user can express his/her desire NOT to receive any type of advertising.

3. Cookies:

We draw your attention to the fact that by accessing our web site we will be able to request information concerning your computer, as well as your IP address, operating system and browser type, for the administration of the system. These are statistical data about how to browse through our web site, but we shall never obtain data that are stored on the computer.

Unless the configuration of your browser does not accept cookies, our system will obtain information about your general Internet use by means of a cookies file that is stored on your computer hard drive. The cookies help us to improve our website to provide the best service by being able to personalize it. Specifically, they enable us:
- Make an estimate about numbers and patterns of use.
- Store information about your preferences and personalize our web site according to your individual interests.
- Speed up your searches.
- Recognize you when you return to our site again.

You can refuse to accept cookies by activating the configuration on your browser that makes it possible to reject the cookies. Nonetheless, if you select this configuration, it is possible you may not be able to access certain parts of the web site or that you may be unable to benefit from some of our services.



(a) Only counted as transit days on weekdays, Monday through Friday. In shipments from or to Canary Islands, Ceuta, Melilla, Andorra and Gibraltar the time of eventual retention of shipping by customs will not count for the purposes of delivery commitment.
(b) Depending on the product ordered.
(c) Does not include import duties, customs fees or other management duties.

Whilst Luisa Manzanares will make our best efforts to meet the deadlines indicated above, we assume no responsibility for deliveries delayed due to external circumstances beyond our control, as we rely entirely on third party service companies (logistics operators).

SHIPPING POLICY :

This document establishes the shipping and returns conditions applicable to the use of this website www.luisamanzanares.com owned by the company Luisa Manzanares Ruiz (Luisa Manzanares Luisa hereafter) established in Fundidores 1, 41900 Seville, Spain and Tax Identification Code number 45582962K and EU VAT identification number ES45582962K. By placing an order through this Web site, the customer accepts these terms of delivery and the "Privacy Policy" and "Terms of Use" that govern our Web site. If the costumer does not agree with them, please do not make any order. These conditions may be modified by Luisa Manzanares at any time and without previous notice.

1. Delivery details :

The user/costumer commits to provide truthful information about the data requested in the user registration forms or ordering, and keep them updated at all times. The customer is also committed to enabling the delivery of the order requested by providing a delivery address in which the order can be delivered within the requested time regular delivery of goods. If default by the client of this obligation, Luisa Manzanares will have no responsibility for the delay or failure to order delivery requested by the customer.

Delivery will be made at the address specified for that purpose in the registration process or shipping address that the user has indicated during the purchasing process. Luisa Manzanares shall not be liable for errors or damages caused by delivery, when delivery address provided by user does not fit the desired delivery location for that user.

2. General Terms of Shipping Policy :

a. Delivery will be made on working days from Monday to Friday during business hours.
b. The delivery times are in reference to the time spent in transit (once your order has left the warehouse). All shipping transit times quoted are business days (Monday-Friday), not calendar days. Weekends and holidays are not considered business days. On shipments with destination to Canary Islands, Ceuta, Melilla, Andorra and Gibraltar eventual customs withholding will not count for the purposes of delivery commitment.
c. Delivery times may vary depending on the product ordered.
d. The rates will depend on what product it is ordered and where it is shipping. The costumer can determine the cost of shipping by adding the items to the shopping cart and entering the zip code or country in the Shipping Estimator on the cart page. The customer can also get the shipping cost during checkout.
e. Shipping charges do not include import duties, taxes, customs fees or other management duties.
f. Luisa Manzanares is not liable for delays in performance or delivery due to causes beyond its reasonable control or due to force majeure, including without limitation; labor disputes; temporary roadblocks, strikes, paperwork, delays of carriers and / or shipping, etc..)
g. We do not ship to PO Boxes.

3. Delivery Destinations within mainland Spain and mainland Portugal:

Shipments are FREE and will be shipped to the delivery address provided in the registration form. Each shipment includes two delivery attempts (1st logistic operator agrees delivery with the addressee, always after the 1st a note will be left (if access is possible) specifying the office where to collect the shipment. After 15 days, the shipment will be returned to point of origin. If shipping address is incorrect or incomplete, after 15 days the shipping will be returned to point of origin. It is therefore recommended to indicate the addressee's phone number along with the shipping address.

4. Shipments destined for Balearic Islands:

Shipments will cost 10 Euros.
The order will be shipped to the delivery address provided in the registration form. If the addressee is absent, a note will be left (if access is possible) specifying the office where to collect the shipment.

5. Shipments destined for Canary Islands, Ceuta, Melilla, Andorra and Gibraltar:

Shipments to the Canary Islands, Ceuta and Melilla will cost 20 Euros.
Shipments to Andorra and Gibraltar will be FREE.
These rates do not include tax, customs fees or other management duties. Customers are responsible for all taxes, duties, tariffs and fees in addition to adhering to all applicable customs laws and restrictions associated with the import of products. Because these laws and fees can change over time, we encourage customers to check with the applicable customs offices before placing an order. We do not add any of these fees to orders before checkout. Luis Manzanares will not reimburse the customer for any portion of the price of goods purchased, the cost of shipping, taxes, customs or any other fee on orders undelivered due to recipient refusal. The customer must include in the order form his/her National Identification Number/ Tax Identification Code number/ residence permit. We cannot ship the product to a person's name or a company and the invoice on behalf of another person or company.

6. Shipping to international destinations :

Shipments to Germany, Austria, Belgium, Denmark, France, Holland, Italy, Luxembourg, Poland, UK, Czech Republic and Switzerland will cost 15 Euros.
Shipments to Bulgaria, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Slovakia, Romania, and Sweden will cost 25 Euros.
Please note that transit times for international deliveries are approximate, and refer to the arrival of the order to the major cities of each country of destination. The specified transit times correspond to the minimum working days, estimated from the date of departure of the consignment from International Platforms, which are subject to custom clearance in non-EU Countries. The estimated transit time could be altered depending on: the final destination city, customs inspections in countries of transit and/or destination, natural disasters (earthquakes, fog, snow, storms, etc.) that force the company to suspend or alter the air and land routes used, the cancellation of flights by airlines used, or unforeseeable and external events to logistic operator (strikes, war situations, government decisions in the countries of destination, etc..).
Articles may only be delivered in available countries listed in our Boutique online. For shipments to other countries, please contact us for further information.

7. International Customs:

Shipments to European Union countries do not need Custom documentation.
Customers from countries outside the European Union are responsible for all tax, import or customs duties charged by their government. Because these laws and fees can change over time, we encourage customers to check with the applicable customs offices before placing an order. We do not add any of these fees to orders before checkout.
Luisa Manzanares will not reimburse the customer for any portion of the price of goods purchased, the cost of shipping, taxes, customs or any other fee on orders undelivered due to recipient refusal. The customer must include in the order form his/her National Identification Number/ Tax Identification Code number/ residence permit. We cannot ship the product to a person's name or a company and the invoice on behalf of another person or company.

8. Returns :

Customer satisfaction is our goal. If the customer is not completely satisfied with your purchase, simply return the product within 7 days after receipt for a refund. Shipping fees are not reimbursable.
To request a refund you must notify it in writing by contacting the Customer Service Department at the following email studio@luisamanzanares.com.
If the client wants to return the purchase, the following conditions must be fulfilled: All articles must be in perfect condition, in their original packaging and with all labeling, unused and with all accessories and in perfect condition. If this is not the case, no exchange or refund will be possible. For a commercial return, customer will be liable for the corresponding delivery charges. When returning the product, the customer should include the delivery receipt provided when the goods were received and the return receipt that can be asked at studio@luisamanzanares.com. Once received we will proceed to carefully examine the item returned and inform the customer by email in a maximum of five (5) business days if it is eligible for a refund.
If the Customer has complied with the conditions foreseen regarding deadlines, notifications and perfect condition of the articles in question, the full amount will be refunded to the Customer within 30 days. The price of the product will be fully refunded to the customer by the same system used for payment. Initial shipping fees and return shipping costs are not refundable. Any articles that are returned in a damaged, incomplete, deteriorated, used or dirty state for reasons attributable to the Customer will not be refunded and shall be returned to the Customer who will be liable for the corresponding delivery charges or the article will be made available to the Customer at the warehouse for its collection within a maximum period of 30 days. Once this period has elapsed, it shall be understood that the Customer has waived his claim to said article(s), Luisa Manzanares being released from any liability in this regard. Luisa Manzanares will not be responsible for the safe keeping or deposit of any unduly returned articles while they remain on the premises of the warehouse and shall not be liable for any damage caused thereto. Luisa Manzanares reserves the right to reject any return that does not meet all of the aforementioned conditions.

In the event that the article is defective or shows signs of some imperfection, or receive an order with errors in the size, color or style, the Customer should contact Luisa Manzanares within 24 hours from receipt by email at studio@luisamanzanares.com indicating the error/damage along with your personal data. Once Luisa Manzanares has received the returned goods, the article(s) in question will be thoroughly examined and an email shall be sent to the Customer within a maximum of five (5) working days confirming the refund or replacement (if applicable). The refund or replacement of the article shall be made as soon as possible and, in all cases, within thirty (30) days subsequent to the date on which the email confirming said refund or replacement was sent, in which case, Luisa Manzanares shall bear all transportation costs of the goods in question. In the event that the article cannot be replacement for another of identical characteristics, the customer will be refunded in full. Refunds shall be made via the same payment channel as used to make the original purchase.

9. Additional information

For any questions related to shipping or return policy, please contact us at the following email address studio@luisamanzanares.com


TERMS & CONDITIONS:

It is important that you read these "Terms and Conditions" carefully before using our Website www.luisamanzanares.com or ordering any products from our Boutique online. Together with our Privacy policy, Shipping Policy and our below Terms of Use, they govern our relationship with you in relation to this Website and your purchase of product(s) from the Website.

Luisa Manzanares Website www.luisamanzanares.com and its content are owned and operated by Luisa Manzanares Ruiz ("Luisa Manzanares", "we", "us" or "our") a company with registered address at C/ Fundidores 1, 41900 Seville, Spain, with EU VAT identification number ES45582962K.

1. Legal Notice and Acceptance of Terms of Use

By using this website or placing an order through it, you are accepting that you are a user, client or customer thereof and indicating that you fully and without reservations accept all the General Terms and Conditions, our Privacy Policy and our Shipping Policy. If you do not agree with the General Terms and Conditions, you will not be entitled to access or buy at www.luisamanzanares.com. Equally, the use of any of the services provided by Luisa Manzanares indicates acceptance of these General Terms and Conditions. Some services are subject to Specific Terms and Conditions of Contract. Such Specific Terms and Conditions complement the General Terms and Conditions, or may replace them in certain cases.

Luisa Manzanares reserves the right to modify unilaterally and at any time without notice, the presentation or configuration of the website and its services, as well as the General or Specific Terms and Conditions, whether at its own discretion or due to a change in legislation, jurisprudence or corporate practice.

You may have other rights granted by law, and these Terms and Conditions do not affect these except if the two are inconsistent. If this is the case then these Terms will override any other rights that you may have, unless law does not permit this.

You can contact our Website Customer Service Department by mail to the following address: C/ Fundidores 1, 41900 Seville, Spain; by telephone to the following number: +34 620 054 799; by email to the following address: studio @ luisamanzanares.com.

2. Website Terms and Conditions of Access and Use

The user agrees to use this Website, its contents and the services provided in accordance with the law and these General Terms and Conditions and our Privacy Policy, good practice and in no way which is contrary to public order. The user may not use the website and the services offered for purposes or ends which are illegal, contrary to the content of these General Terms and Conditions, harmful to the rights and interests of third parties or which could damage, disable, overload or adulterate the website or services or prevent normal use and enjoyment of the website by other users.

The user must refrain from obtaining data, messages, graphics, drawings, sound and/or image files, photographs, recordings, software and/or any other type of material available at the website or as part of its services by different means or procedures from those made available or which are generally used by Internet users and which are not expressly authorized. The user may not manipulate data which are used to provide the services offered via the www.luisamanzanares.com. The user must refrain from providing any data or identification details of his/her own that may hinder correct identification. The user must refrain from manipulating technical devices for the protection of contents or information, and in general any mechanisms for configuring the www.luisamanzanares.com. Luisa Manzanares reserves the right to deny or withdraw access to the www.luisamanzanares.com Website, at any time and without prior notice, to any users who fail to comply with these General Terms and Conditions or any applicable specific Terms and Conditions.

3. Communication Preferences:

By using the Luisa Manzanares service, you consent to receiving electronic communications from Luisa Manzanares relating to your order or inquires. These communications may involve sending emails to your email address provided during registration, or posting communications in "Your Account" page and will include notices about your account (e.g., payment authorizations, change in password or Payment Method, confirmation e-mails and other transactional information) and are part of your relationship with Luisa Manzanares. You agree that any notice, agreements, disclosure or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing. You should maintain copies of electronic communications by printing a paper copy or saving an electronic copy. You also consent to receiving certain other communications from us, such as newsletters about new Luisa Manzanares products and content, special offers, promotional announcements and customer surveys via email or other methods.

When registering or buy in our website, use our blog or send us an electronic communication, users expressly, freely and unequivocally agree to allow their personal data to be handled by Luisa Manzanares, for the following purposes:

-To send commercial communications exclusively relating to our products and services.
-To carry out surveys related to statistics, metrics and analytics.
-To respond to your request or to provide you with the interaction you requested.
-To process applications and all kinds of requests performed by users via all contact methods made available to them on the company’s web site.
-To send you strictly service-related announcements

Users may revoke his consent by sending an electronic mail to studio@luisamanzanares.com. The user guarantees that the personal data provided to the Website is accurate and undertakes to communicate any data modifications Luisa Manzanares.

4. Links to Other Web Sites and Services:

Can you create links to our home page, provided you do so in a fair and legal and does not damage our reputation or take advantage of it, but it must include a link so as to suggest any form of association, approval or endorsement on our part because such things do not exist. We reserve the right to withdraw permission to place links without notice.

Luisa Manzanares is not responsible for the practices employed by websites or services linked to from the Service, including the information or content contained therein. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible and we do not control over any third-parties that you authorize to access your User Content. If you are using a third-party website or service and you allow such a third-party access to your User Content you do so at your own risk.

5. Limitation of Liability:

To the maximum extent permitted by applicable law, in no event shall Luisa Manzanares be liable for any direct, indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, that result from the use of, or inability to use, this service. Under no circumstances will Luisa Manzanares be responsible for any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the service or your account or the information contained therein.

To the maximum extent permitted by applicable law, Luisa Manzanares assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our service; (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein; (iv) any interruption or cessation of transmission to or from the service; (v) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our service by any third party; (vi) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the service; and/or (vii) user content or the defamatory, offensive, or illegal conduct of any third party; (viii) contents of any such linked site. In no event shall Luisa Manzanares be liable to you for any claims, proceedings, liabilities, obligations, damages, losses or costs in an amount exceeding the amount you paid to Luisa Manzanares hereunder. Luisa Manzanares reserves the right to unilaterally suspend, temporarily or irreversibly, and without prior notice, access to your system or content or part of this, because of the possible need for maintenance, repair, renovation, improve them or incompatibility with the service provided.

The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.

Except where expressly stated otherwise, all persons (including their names and images), third party trademarks and images of products, services and / or facilities of third parties contained in this Web site are not associated, linked or affiliated in any way with Luisa Manzanares and you must not rely on the existence of said connections or affiliations. Any trademarks / registered name included on this website are the property of their respective holders. When mentioning a trademark or brand name is used solely to describe or identify the products or services and is in no way an assertion that such products or services are recommended by Luisa Manzanares or related with us.

6. Privacy:

Our Privacy Policy, which sets out how we use your information, see "Privacy Policy". By the act of using this Web Site, you consent to the processing of information described in this Privacy Policy and ensure us that the data you have provided is accurate.

7. Intellectual Property, Software and Content:

The intellectual property rights relating to all software and content made available on this Web Site or through the same shall remain with Luisa Manzanares or its licensors and are protected by copyright laws and international treaties. Luisa Manzanares reserves all rights. You may only store, print and display the content supplied for your own personal use. You are not permitted to publish, manipulate, distribute or reproduce in any other way in any form, any part of the contents or any copies thereof which have been provided or displayed on this Web Site, nor to use such content in connection with any business or commercial enterprise. You must not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or any ancillary documentation provided by Luisa Manzanares. Luisa Manzanares and Luisa Manzanares Millinery are registered trademark belonging to Luisa Manzanares Ruiz. No grants to you any license or consent to use these marks in any way, and you agree not to use these marks or any mark that is similar or may cause confusion, without the written permission Luisa Manzanares.

8. Terms of Purchase & Returns:

When registering, using or placing an order with us, you expressly agree to these Website Terms & Conditions, Privacy Policy and Shipping policy. If you disagree with these Terms or any part of these terms of use, you must not use our website, register or place an order.

Luisa Manzanares reserves the right, at its discretion, to revise these Terms and Conditions at any time and without prior notice.

8.1 Products :

All the products offered on the website are unique and completely handmade by Luisa Manzanares at her couture atelier. You agree, therefore, that all pieces offered on this Website are limited to a single unit. The pictures of our handmade products may show slight variations with colors.

8.2 Upon request products:

All our products are unique and handmade. We distinguish our products in two categories; "available in stock" and "upon request" categories.

The "available in stock" products are available in our warehouse limited to a single unit, while the "upon request" ones are not, so, they must be created specifically for you.

To place an order "upon request" you can fill out our contact form, or you can do it by phone at +34 620054799 or by email at studio@luisamanzanares.com.

The custom products placed "upon request" may be similar to those shown in the online Boutique, though not equal, as our policy is that each piece is unique to each client.

The design of the custom product "upon request" as well as the terms of purchase may vary depending on the product requested and will always be previously agreed with the client before carrying out the work.

The user may also request a completely different product to those shown in the online Boutique. Luisa Manzanares personally will advise every user in order to create a unique piece designed exclusively for every client. The custom design as well as the terms of purchase will always be previously agreed with the client before carrying out the work.

8.3 Prices:

The applicable prices are those quoted on the website at the time the order is placed. The prices are displayed for each product and include 21% of VAT (Value Added Tax). Purchases delivered within the territory of any of the member states of the European Union are subject to VAT. Purchases delivered in the territory of States not members of the European Union, or in the Canary Islands, Ceuta and Melilla are exempt from VAT (the cost of customs clearance and import duties are not included in the product price or the shipping, and must be paid on arrival by the receiver of goods).

All prices displayed are in Euros.

Delivery costs will be charged in addition. Such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies

Luisa Manzanares reserves the right to make any changes at any time and without prior notice; it may update, including on a daily basis, products and prices in accordance with new items that are included on the website.

8.4 Purchase and Payment:

To place an order you should follow the directions through the checkout process.

The client automatically will receive an electronic communication which shall indicate that Luisa Manzanares has correctly received your purchase request. This communication is not binding acceptance of the order by Luisa Manzanares, since all orders are subject to product availability and order confirmation by Luisa Manzanares. There will be no commitment and no contract between the parties until the order has been confirmed in writing by Luisa Manzanares. Luisa Manzanares will notify the customer that the order is being shipped and the estimated delivery dates.

If after purchase, the customer does not receive a confirmation email, we recommend you to contact our Customer Service department at the following email studio@luisamanzanares.com. Luisa Manzanares shall not process your purchase orders that do not give sufficient guarantees of solvency or which are incomplete or incorrect, or in the event of unavailability of products. In these cases we will inform you by e-mail that the contract is not concluded and that Luisa Manzanares has not carried out your purchase order specifying the reasons. If the products presented on our website are no longer available for sale at the time your send the order form, Luisa Manzanares will inform you as promptly as possible. In case of forwarding the order form and payment of the price, Luisa Manzanares will refund you the sum paid.

Additionally, the client will always have the option to order "upon request" products (see section 8.2). Your payments will be made on secure and encrypted PayPal system. In no event will we receive the number of your credit card and you will always be guaranteed and protected. We will only receive permission from the manager of the credit card, ie by PayPal. PayPal serves to ensure the safety and transparency in the payment transaction.

if you have a PayPal account or combined with that in possession of most widely accepted credit card, without necessarily being registered, simply enter your credit card information. PayPal certifies secure transactions by credit card and protects your purchase.

Additionally, the client may also choose as payment method a wire transfer to our account. Luisa Manzanares will process the order as soon as we get payment confirmation. The client may access to information about the status of the order on his/her account. The procedure and conditions of purchasing of products under the category "upon request" will always be agreed between the parties. Once the design of the product, conditions of purchase and delivery times have been defined, Luisa Manzanares will proceed to send them by email to the client for expressly acceptance. Luisa Manzanares will begin to make the product once the payment has been received by transfer to our bank account.

8.5 Shipping:

Shipping times may vary depending upon availability and shipping area, and any representation or warranty offered related to delivery times are subject to any delay caused by logistics or market, for which we are not responsible operators. For more information see "Shipping Policy".

8.6 Returns:

Our goal is complete customer satisfaction. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Luisa Manzanares within 7 days of purchase date subject to conditions below.

a) Articles with all accessories must be in perfect condition, in their original packaging and with all labelling. The price tag can not be modified, and all articles must be unused and unstained because of makeup or any other product. If this is not the case, no refund will be possible.
b) To request a refund you must notify in writing by contacting our Customer Service Department at the following email studio@luisamanzanares.com and ask for our returns form. When returning the product, the customer should include the delivery receipt provided and the return form completed.

After reviewing the product, we will inform the client by email and within 5 days whether or not you have a right to a refund.

We will process your refund as soon as possible, and in any case, within 30 days of informing you that we will proceed to refund you purchase. The amount paid will be fully refunded to the customer by the same payment system used. Shipping fees are not reimbursable.

Any articles returned in a damaged, incomplete, deteriorated, used or dirty state for reasons attributable to the customer will not be refunded and shall be returned to the client who will be liable for the corresponding delivery charges or the article will be made available to the customer at our warehouse for its collection within a maximum period of thirty (30) days. Once this period has elapsed, it shall be understood that the customer has waived his/her claim to the article(s), Luisa Manzanares being released from any liability in this regard. Luisa Manzanares will not be responsible for the safe keeping or deposit of any unduly returned articles while they remain on the premises of the warehouse and shall not be liable for any damage caused thereto.

Luisa Manzanares reserves the right to reject any return that does not meet all of the aforementioned conditions.

In the event that the customer receives an order with an error in the size, colour or model of garment, he/she should contact Luisa Manzanares immediately (within 24 hours) by email at studio@luisamanzanares.com, stating the error and providing all relevant personal details. Once the matter has been analyzed, we shall contact the customer in order to resolve the supposed error in as short a time as possible. The refund or replacement of the article shall be made as soon as possible and, in all cases, within thirty (30) days subsequent to the date on which the email confirming said refund or replacement was sent, in which case, Luisa Manzanares shall bear all transportation costs of the goods in question. In the event that the article cannot be substituted for another of identical characteristics, the customer will be refunded in full. Refunds shall be made via the same payment channel as used to make the original purchase.

The custom products placed "upon request" can not be returned and are not reimbursable.

8.7 Disclaimer of Liability:

Luis Manzanares’ liability in respect of any article acquired through www.luisamanzanares.com shall be strictly limited to the purchase price of said article.

Notwithstanding the provisions of the above paragraph and to the extent permitted by law, except where these Terms & Conditions state otherwise, Luisa Manzanares accepts no liability for any indirect damage deriving secondarily from any principal loss or damage, arising in any manner and including any such loss or damage caused by tort or civil wrong (including negligence), breach of contract etc, even in such circumstances where this may have been foreseeable.

All descriptions of articles, information and materials which feature on this website is provided "as is", with no express or implicit guarantees, or any which might be inferred by any other means.

The provisions of this paragraph do not affect the Customer's legal rights as a consumer, nor his/her right to withdraw from this contract.

8.8 Customer Service:

Luisa Manzanares is totally committed to customer satisfaction. Therefore, we always will try to provide to the customer the best solution for his/her needs. We want that your experience with Luisa Manzanares will be always very satisfying.

Therefore, if you have any questions, concerns or comments about this commitment, please contact our Customer Services Department, at the following address: c/Fundidores 1, 41900 Seville, Spain, by phone at the number of contact: +34 620 054 799 by email to the following address: studio@luisamanzanares.com

9. Events falling outside Luisa Manzanares's control:

Luisa Manzanares shall not be deemed liable for any breach of or delay in compliance with any of the obligations established in this agreement which may be attributable to events of force majeure. Events of force majeure shall include any acts, failures to act, omissions or accidents which may fall outside the reasonable control of the Company, specifically including (by way of illustration but by no means limited to) the following:

Strike, lock out, revolt, invasion or terrorist attack, Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster, impossibility of using of railways, ships, aircraft, motor transport or any other means of transport, either public or private. Impossibility of using public or private telecommunications systems, Acts, decrees, legislation, regulations or restrictions imposed by other governments.

10. Partial Annulment:

If any of these general conditions is declared to be null and void, invalid or inapplicable, this shall not affect the validity or applicability of the other conditions, which shall continue to be binding on the parties appearing herein.

The waiver by any of the parties to demand the compliance at a given time of any of the general conditions stipulated herein shall not imply a general waiver to comply with the other condition or conditions, nor shall it create an acquired right for the other party.

11. Forum and Applicable Law:

These terms and conditions shall be governed by Spanish law. For the resolution of any conflicts, discrepancies or disagreements that may arise in the interpretation and execution of this Agreement, the parties shall submit to the jurisdiction of the Courts and Tribunals of the city of Seville, Spain, unless any other jurisdiction may correspond by Law.


HELP - FAQ:

We want customers to Luisa Manzanares ( LM ) have a great shopping experience in our online Boutique. Therefore, we have selected the most frequently asked questions in order to solve any doubts clearly and quickly .

1. SHOPPING AND SHIPPING

How do I find a product I make the purchase?

The easiest way to buy in our online Boutique is using the search filters on the left side of the Boutique (section, time , color or material) and then sort the results by using the filter that is in the upper right ( by price , popularity , novelty, etc. . ) . Thus the products that fit your wishes will appear search . You can click on the photos to view each piece features ( product description, available sizes , color , videos , photos, etc. . ) . After choosing the desired product only need to click " Add" to which the product is stored in " Your Choice" . To display " Your selection " just click "Check Your Selection " or in the " Your Selections " located in the top right of the website. In your selection you can remove or add new products and start the process. Simply follow the instructions on the screen to complete the personal information checkout . It's that simple. Remember that all items offered in the Boutique are unique products created completely by hand and subject to the limit of stocks of a single unit.

How do I order a product that is only available " On request "?

Since all items offered in the Boutique are unique products and subject to the limit of stocks of a single unit , it is normal to have a variety of products that are only available "on request " . If you wish to order a product shown as "Low Order", you will have to do so by requesting a custom order in the provided , by phone or email contact form. The product may be requesting similar to that shown in the online Boutique, although not exactly the same as our policy is that each piece unique and exclusive to each client. The design , as business conditions may vary depending on the product requested by the user and will be forever previously agreed to carry out the work . Also, you can request a completely different to those shown in the online Boutique personalized product. Luisa Manzanares advise you personally in order to create a unique piece designed especially for you.

How long does the production of a product to order ?

Our desire is to work it out as soon as possible. Usually we estimate a processing time of 15 days, although the final time will depend on the availability of materials , lasts, etc. . In any case all trade conditions previously agreed to be always buying and LM is committed to its fulfillment, except in cases of force majeure.

How much do order products ?

If the requested product is similar to that shown in the online Boutique and does not include additional items that can increase the cost , the final PVP will be indicated in the online Boutique. For products other than those shown in the online boutique, or including substantial changes , the final price may vary from that shown in the online Boutique. The final price and other terms of trade will always be agreed with the customer prior to purchase .

Do you have physical store ?

LM is an online boutique couture millinery . When you can buy online in our Boutique 24 hours a day, 365 days a year. We have developed the Boutique for maximum ease your search and purchase process . You can access extensive information about each product and appreciate each piece in its full detail through pictures and videos at 360 º. LM is responsible for putting your ideal sobrero at home for your enjoyment.

Do you still want to visit our Atelier and prove our headgear ?

We are in Seville, Spain . You can contact us for an appointment so we can personally assist you in our Atelier.

Do I need to create an account to purchase in your Boutique?

Not necessarily. You can place order without LM features , although you will have to complete the shipping information and billing Opening an account in order LM enables you to perform without having to fill in all your details each time you shop at the Boutique, and give you benefits like the status of your order , newsletters, and special deals and discounts. You can register at LM during the purchase process itself by clicking " create an account? " Or at any time by going directly to MyLM in the top menu of the website.

How do I know my size?

In the detailed information of each product you will find a dropdown called " size available ." There you will find our size guide where you should follow the instructions for your size accurately specified . Also provide a guide to international size conversion , although we recommend the measure in centimeters and that gives us a precise fit.

How I can pay for my order ?

We like to offer secure payment options . Can you pay your purchases in a completely secure using major credit cards or debit card through PayPal (VISA, Mastercard , AMEX , Maestro, etc. . ) , With a PayPal account or making a transfer to our bank account.

Is my purchase with credit card or debit card safe ?

We use PayPal as a payment platform . PayPal currently offers one of the safest forms of payment in the world. Your bank details are transmitted directly and securely to PayPal form . LM does not keep any copies of the data. All transactions are continuously monitored by a team of security specialists Paypal, whose sole purpose is to protect the transactions made .

Do the prices include VAT?

The retail price of the products sold in the Boutique includes Spanish VAT of 21 % according to the Spanish legislation.

VAT is not included in our prices for countries outside the European Union or for the territories of the Canary Islands , Ceuta , Melilla , Gibraltar, and other regions are treated as third territories . For these locations , VAT will be deducted in the final price .

What shipping cost and delivery time are domestic orders ?

Shipments to destinations Homeland peninsular are FREE. Delivery times are 24/48h .
Shipments to destinations in Balearic Islands will cost 15 euros. Delivery times are 24/48h or 48/72h depending on the product ordered.
Shipments to destinations in Canary Islands , Ceuta and Melilla will cost 20 euros. Delivery to the Canary Islands are 48/72h or 8 days depending on the product ordered. Delivery to Ceuta , Andorra and Gibraltar are 48/72h . Delivery to Melilla are 24/48h or 3/ 5 days depending on the product ordered.
Shipping costs are always displayed in the order confirmation process . For more information you can visit the " Shipping Policy " website .

What should I know about shipping to the Canary Islands , Ceuta , Melilla , Gibraltar and non-European countries?

For shipments to these destinations is important to note the following conditions: The customer must state the process of buying your DNI, NIF or residence permit . On the order form there is a field called " name and VAT number of the company" , it will include the aforementioned identification data . Not being part of the customs territory of the EU , shipments may be subject to taxes and / or customs and import duties . In most cases, it is charged at the time of delivery of the package , although you may receive a notice asking you to personally email dirijas you to pay the fee in order to receive your package. The amount of the fee will vary according to the value of the product purchased and destination. Unfortunately , we have no control over these charges , and we can not always accurately inform you of what the cost , as customs and import policies vary from country to country . Encourage you to learn in advance at your local customs office. Since LM also try to help as much as possible .

Do you have international shipping?

Currently LM provides shipping service to 27 countries. Shipments to destinations in mainland Portugal , Andorra and Gibraltar are FREE. Delivery times are 24/48h . Shipments to destinations in Germany , Austria , Belgium, Denmark, France , Holland, Italy , Luxembourg , Poland , UK, Czech Republic and Switzerland will cost 15 euros. Delivery times are 48/72h . Shipments to destinations in Bulgaria , Estonia , Finland , Greece, Hungary, Ireland , Latvia , Lithuania , Norway , Slovakia , Romania, and Sweden will cost 25 euros. Delivery times are 3-5 days. For other international locations please contact us in advance to inform them of the shipping costs and delivery times.

Can you deliver to my business during working hours ?

Yes , we can delivery to your home or your workplace, but you have to make sure someone will be there to receive the goods. If workplace delivery , the carrier may make delivery to the person who is available and who do not necessarily have to coincide with the target person .

You carry ? Shipments to PO Box addresses ?

Unfortunately , we can only offer shipping to your home address or your workplace.

Has my order shipped ? As soon as your order is shipped, you will be sent an email to confirm that it is on track .

2. RETURNS

Can I return the product purchased ?

Our goal is complete customer satisfaction. If the customer is not satisfied with your purchase , you can return the product within 7 days of receipt for a refund. To request a refund you must notify in writing the Customer Service Department at the following email studio@luisamanzanares.com and ask our returns sheet . For return, you must return your purchase with the delivery note / original invoice inside the box , our sheet returns completed and all its products with its original packaging, with the price tag without having been modified , unused and unstained by because makeup or any other product, with all accessories and in perfect condition . In the case of commercial returns the customer must bear the cost of transport. Luisa Manzanares not accept any returns due to freight . For more information on the return policy of LM visit the " Terms of Use" of our website. The customized products can not be returned .

What should I do if I receive a defective or wrong item?

We want all our customers receive products of the highest quality . In the event that the default comes from a problem in transport , or receive an order with errors in the size , color or style , you must communicate in within 24 hours from receipt to our Customer Service Department at following email studio@luisamanzanares.com , indicating the error along with your personal data. Having analyzed the incidence , we will contact the customer to resolve it at the earliest . Where incidence in return for transportation or shipment error , LM bear the costs of transport.

Have you received my returns ?

As soon as your return is received at our facility, we will send you email to inform you of receipt and follow procedure . The return of the item shall be made as soon as possible and in any event within the date 30 calendar days in which to send an email confirming that the refund proceeds . The amount paid will be fully refunded to the customer by the same system used for payment.

3. NEWS

How I can be informed of your news?

The best way to stay informed about our latest news and news is through our Blog and Newsletter . You can register for our newsletter on our website directly , or create your own account MyLM . No need to take any purchase to keep up with our news and news.

4. TECHNICAL QUESTIONS

What should I do if I can not access the Web site or my account?

If you have technical problems , we recommend that you make sure that accounts with the latest updates for your operating system and you delete cookies from your computer . If the error persists, please contact us and we will try to resolve it as soon as possible .

What should I do if I forget my user name or password?

If you do not remember your login or password , send us an email and we will provide after verification of relevant security. Also, we remind you that you can change the password on your user account.

5. CONTACT

How I can contact you?

You can contact LM through several channels:
- Using the contact form we provide on our Web site
- By email to the following address : studio@luisamanzanares.com
- By telephone at the number of contact : +34 620054799
We have turned your possible questions in this document. If you do not, please contact us .
We will be happy to help.

Thank you very much .

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